FAQ

Registration & account access

We have to manually approve registrations, so there may be a delay in getting access to your account, particularly if you register outside business hours or from Friday-Sunday. If you are still having trouble after 2 business days, feel free to contact us at [email protected].

We may have revoked your access if we noticed you haven’t paid your branch membership or registration fee. We will return your access shortly after those fees have been paid.

The password reset link should now be active. If you are still unable to access your account, you can contact us at [email protected].

If you don’t know, you probably haven’t created a group! You may have registered for an account but not created a group. Once you have an account, navigate to the ‘dashboard’ tab and select ‘add groups’. If you have not paid your registration fee you will be required to at this point. When you add a group you will be able to select your chosen category. You will be able to change this category for a certain period of time.

Payment

Yes! When you go to checkout, select ‘account payment’ to pay by invoice. You can also pay for multiple registration fees at once.

You can register for membership here: CBCA. Enquiries about branch membership should be sent directly to your local branch.

Navigate to the ‘dashboard’ tab, select ‘profile’, then ‘edit profile’. At the bottom of the form you will be able to enter a ‘payment email address’ to connect the email used in Shopify to your account.

Groups

You can’t create a group until you have registered for an account. Once your account is active, navigate to the ‘dashboard’ tab and select ‘add group’ to register your group and elect your category.

Once you have registered for an account and your account has been approved, you will be able to access the ‘dashboard’ tab. From here you can add as many groups as you wish. Each group incurs the $50 registration fee, which can also be paid through the dashboard tab.

We don’t restrict group sizes but advise no more than a class size. In our trials we have had groups from 3-25. Each group gets only one vote and incurs the $50 registration fee.

Creative Responses

You may not have created your group. Once you have registered for an account, you must register your group by selecting ‘add group’ in the dashboard tab.

As many or as few as you wish!

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